COVID-19 Shipping Update

WHY WE HAVE NOT RETURNED TO SENDING WEEKLY MAIL

We know how much kids love getting mail. We love it too. And for many of you, life may seem like it is getting back to normal. But COVID-19 is a global pandemic. Some countries are suffering devastating losses. Supply chains continue to be disrupted and shipping times remain unpredictable. Mail Order Mystery is located in Ontario, Canada where COVID cases are higher than ever. We are currently in a state of emergency. So we must take extra precautions to protect our staff and we remain prepared for the possibility that we could temporarily shut down any time.

Mail Order Mysteries are stories that are told through a series of letters and it is important that these letters arrive in a timely manner and in the correct order. If the letters arrive out of sequence, or not at all, a kid’s experience could be ruined. We also do not want kids to end up in a situation where they are part-way through a mystery that ends up on hold because of a potential shut-down, postal service issue or COVID-related work interruption.

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WE WILL SEND YOUR MYSTERY PACKED TOGETHER IN ONE BOX

For now we will continue to ship mysteries “All in One Box”. This means everything will be packed together in one trackable box as opposed to sending a series of weekly installments. The letters inside the box will be packaged the same way as if we were mailing them, so you can hand them out at your own pace or even stash them in the mailbox for kids to discover.

If the mystery is a surprise and you don’t want kids to know it’s for them you can choose the name you would like on the shipping label. The letters inside the box will be addressed to the kid(s) receiving the mystery. 

SHIPPING TIMES

All of our mysteries are personalized and packaged with care, so it may take up to 7 days for us to ship your mystery. American orders are shipped with USPS and Canadian orders with Canada Post. Tracking information will be sent when your order ships.

Canadian and US shipments generally take 3-14 days for USPS or Canada Post to deliver them. For international orders shipping time is currently running anywhere between 4-12 weeks depending on the destination. Because of the delays with our shipping partners we are unable to guarantee the date any mystery will be delivered.

If you need your mystery more quickly, we now offer an express shipping option for US & Canadian customers. If you select express shipping your package will ship by DHL overnight courier if you are in the United States and Xpresspost if you are in Canada. We do need some time to process each personalized order but with express shipping you can expect your package to arrive within five business days, often sooner.